FAQS - Frequent questions

What is the delivery time for your products?

It is necessary to count between 24 to 48 hours worked for the delivery of your order in mainland France. For international shipments, it will take 3 to 8 working days.

Do you deliver worldwide?
Yes, we deliver all over the world.

Where are your products from?
Our offices are located in Paris, in France. 

Do you provide follow-up information?
Yes, please wait 24 hours after your order and ask us by email to contact@thebearded.fr.

I received a damaged item. What can I do?
We are sorry. You just have to send us a photo of the damaged item at the following email address: thebearded.privacy@gmail.com and we will send you an equivalent replacement item as soon as possible.

What is your geographic location?
We are located in Paris, in France.

I still haven't received my order. Why does it take so long?
We ask you to apologize for this delay. Sometimes international expeditions take more time than expected due to customs formalities. However, you can follow your order and see where it is at any time. If you still need help to follow your package or if you wish to obtain information about it, please contact us by email at the following address: contact@thebearded.fr.

Do you have a reimbursement policy?
We do our best to solve the problems that our customers can encounter with their online items. If you wish to obtain a refund of your order, we can of course make payment provided that the complaint is made within 30 days of the date of the order and that the product (s) in question is not (nt) for sale. For more information, you can consult our reimbursement policy of reimbursement policy